We are committed to our customer's satisfaction with our products beyond the point of sale. Products can be returned by mail within 30 days of purchase when accompanied by the following:
- Return authorization number
- Original receipt
- Packing slip
- All original packaging
We cannot accept returns without prior authorization. Items sent back without the return authorization number, will be returned to the customer at the customer's expense.
A return authorization number may be obtained by emailing Organic Loven by Morning Indigo at - firstname.lastname@example.org. Please write the return authorization number on the packing slip. Our customer service representative will provide you further instruction on sending your merchandise return to Organic Loven.
Refunds will be processed based on the original form of payment. The following items cannot be returned:
- Organic Loven Gift Cards
- Product samples
- Individual products purchased as part of a set (the entire set must be returned)
- Sex toys due to health reasons.
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
For your protection and to ensure prompt delivery, we recommend that you send your return via USPS-Priority or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Organic Loven between the hours of 9:00 a.m. and 7:00 p.m. Monday through Friday at 866-9782111. Our customer service representatives will be happy to assist you.